Return & Refund Policy

At Ireland Collection, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund guidelines below.

1. Return Eligibility

You may request a return if:

• The item was received damaged or defective
• The wrong item was delivered
• The product does not match the description
• You changed your mind (if applicable to your store policy)

To be eligible for a return:

• The item must be returned within [7–14 days] of delivery
• The product must be unused and in its original condition
• The item must be in its original packaging
• Proof of purchase is required

Ireland Collection reserves the right to reject returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return:

• Clearance or sale items
• Gift cards
• Personalized or custom-made items
• Intimate or hygiene-related products
• Items damaged due to misuse or improper handling

3. Return Process

To initiate a return:

1. Contact us at [Insert Email Address] within the return window.
2. Provide your order number and reason for return.
3. If approved, you will receive return instructions.

Customers are responsible for return shipping costs unless the return is due to our error.

We recommend using a trackable shipping method, as we are not responsible for lost return packages.

4. Refunds

Once we receive and inspect your returned item:

• You will be notified of the approval or rejection of your refund.
• Approved refunds will be processed within 5–10 business days.
• Refunds will be issued to the original payment method.

Shipping fees are non-refundable unless the return was caused by our mistake.

5. Exchanges

We only replace items if they are:

• Defective
• Damaged
• Incorrectly shipped

Exchanges are subject to stock availability.

6. Late or Missing Refunds

If you have not received your refund:

1. Check your bank account again.
2. Contact your credit card company — it may take time before the refund is officially posted.
3. Contact your bank for processing updates.

If you have completed these steps and still have not received your refund, please contact us.

7. Damaged or Incorrect Items

If your order arrives damaged or incorrect:

• Notify us within 48 hours of delivery.
• Provide clear photos of the product and packaging.

We will review and provide a replacement or refund where applicable.

8. Contact Information

For returns and refunds inquiries: